This policy is designed to ensure that we respect the privacy of individuals in line with the Australian Privacy Act.
2.1 We only collect personal information when it’s necessary for our functions or activities.
2.2 We collect personal information in a lawful and fair manner, avoiding unreasonable intrusion.
2.3 When we collect personal information directly from you, we will make sure you’re aware of:
2.4 If it’s practical, we will collect personal information directly from you.
2.5 If we gather information from another source, we will inform you of the above matters unless doing so would endanger someone’s life or health.
3.1 We will only use or disclose your personal information for the purpose it was originally collected, unless exceptions apply as per the Act.
3.2 If we disclose your information on behalf of an enforcement body, we will make a record of the disclosure.
4.1 We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.
5.1 We are committed to protecting your personal information from misuse, loss, unauthorized access, and modification.
5.2 If we no longer need your personal information, we will take steps to destroy or de-identify it.
6.1 We maintain clear policies on how we manage personal information and will provide access to this document upon request.
6.2 If asked, we will inform you about the types of personal information we hold, why we collect it, and how we manage it.
7.1 You can request access to the personal information we hold about you, subject to certain legal exceptions.
7.2 In cases where access would reveal sensitive information related to commercial decisions, we may provide an explanation instead of direct access.
7.3 If access is denied, we will consider alternative methods, such as involving mutually agreed intermediaries, if feasible.
7.4 If we charge for providing access to your personal information, the fees will be reasonable and will not apply to the request itself.
7.5 If you find any inaccuracies in your personal information, we will take steps to correct it.
7.6 If there’s a disagreement about the accuracy of your information, we will include a statement that your information may be incomplete or outdated.
7.7 We will provide reasons if we deny access or refuse to correct personal information.
8.1 We will not use an identifier that has been assigned to you by an agency or contractor, unless necessary for fulfilling our obligations to that agency.
8.2 We will only use or disclose an agency-assigned identifier if it’s necessary for the purposes of our work, or in specific circumstances outlined by law.
Whenever possible and lawful, we give individuals the option to remain anonymous in transactions with us.
We only collect sensitive personal information if it is absolutely necessary and in compliance with legal requirements.
Unlike some companies, we don’t limit you to a “one size fits all” approach. We’re here to help you find the solution that’s best for you.
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